Customer Use Cases

GROW CUSTOMERS AND REVENUE WITH CUSTOMER DECISION INTELLIGENCE

Don't wait for feedback from NPS and manual surveys.

CUSTOMER ENGAGEMENT

Understand and improve customer relationships.

CUSTOMER RELATIONSHIPS

Understand and improve sales effectiveness.

CUSTOMER EXPERIENCE

Understand and improve customer satisfaction.

CUSTOMER Info7

GROW CUSTOMER RELATIONSHIPS

CHANGE ENGAGEMENT

CUSTOMER ENGAGEMENT

Understand how customers and teams are engaging in real-time.

  • Customer, Sales and Services Teams Insight
  • Sentiment, behaviour and emotion understanding
  • See key words and 12 month historical trend

CUSTOMER RELATIONSHIPS

Understand sales effectiveness and strength of customer relationships.

  • Understand sales effectiveness & management
  • See customer and team communications
  • See customer connectivity and relationships
CUSTOMER ENGAGEMENT
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CUSTOMER EXPERIENCE

Proactively improve customer success and experiences between your teams.

  • See customer retention, growth and churn insight.
  • See sales, services and operations experiences.
  • Customer experience emotional mapping.
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GO BEYOND TRADITIONAL CRM TO UNDERSTAND CUSTOMER BEHAVIOUR.

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