Client relationships
Global Tech Services: fifty clients and seventy-five teams, with revenue at risk surfaced ahead of the renewal.
Open the viewAI to act sooner.
Afinico provides decision intelligence with organizational context so that leaders can see where revenue, profit and enterprise value are at risk before it shows in their results.
Leaders see performance risk too late.
How teams, clients and partners work together changes months before results do. Most leaders only see the results once it's too late.
Revenue
$10–20M ARR
Client relationships weaken long before revenue falls.
A $1B firm loses a major client renewal it never saw slipping away.
Profitability
$5–10M EBIT
Trust breaks down long before programs overrun.
A 5–10% overrun on a $100M+ outsourcing contract hits margin.
Enterprise value
$25–50M EV
M&A integrations stall long before deal value erodes.
A leadership and culture problem in a $500M acquisition not identified in time.
Warning signs show up in how teams, clients and partners work together. Traditional systems and reporting capture it downstream.
Behavior shifts
Tone, time to respond, emotions and behavior starts to change
Relationships weaken
Clients, teams, partners and companies drift apart slowly
Productivity slips
Projects, renewals and deals stall, M&A integration failures
Performance falls
Revenue, margin and value decline and impact EBITDA
Our SoftwareAfinico Neura
Our software captures the upstream human and organizational dynamics that drive downstream decisions and performance, from metadata and content in enterprise communications data.
Explore Afinico NeuraOrganizational context
Upstream
Relationships, behavior and decision dynamics
Across teams, clients, partners and organizational ecosystems
Systems of Engagement data (Digital communications)
Downstream
Workflows & operations, decisions and outcomes
Milestones, deals, renewals, revenue, profit
Systems of Record data (CRM, ERP, Finance, Delivery)
Decision intelligence
With Afinico Neura
Without Afinico Neura
Software and services that work together
Afinico Neura provides organizational context for the decision intelligence and AI systems that Afinico builds with your teams.
Afinico Neura · Software
Builds behavioral context from the language in your communications, and links it to your CRM, HR, finance and delivery data.
Explore Afinico NeuraAfinico AI · Services
Our experts and engineers build AI systems with organizational context (analytics, apps, automations and agents) and embed them with your teams.
Explore Afinico AIRuns inside your environment. Groups of five or more, never individuals. Message text is scored, then discarded. Every action is approved by a person.
Our ServicesAfinico AI
AI systems need organizational context and language models alone don't understand how organizations work. Most AI today sits in isolated tasks and workflows. We've been building AI systems with organizational context, that improve decisions and deliver better outcomes.
Afinico Neura found $2–5M of hidden cost.
At a technology services firm, found and resolved within weeks, using historical data, so leaders could act sooner.
1 · What we saw
Service desk overloaded
Sales, client success and clients sent all requests through the service desk. Staff showed frustration, anger and stress, response times slowed and people left.
2 · What it meant
Hidden cloud cost
New cloud instances were being set up through the service desk, with no one managing the spend. It had run for many months, and cloud spend was increasing.
3 · What changed
Fixed in weeks
Leaders spoke with the service desk lead, then reviewed the operating model, reset workflows and procedures, and reset client expectations.
4 · Result
$2–5M
Cloud cost leakage stopped, a productive delivery team and better financial management.
What leaders see
Client, team, partner and program dynamics as they change, and where to act.
Private capital
Twelve portfolio companies read the same way, with earnings at risk against the value creation plan.
Open the view
Coalition partners
Meridian Coalition: five nations and fifty-three commands, with mission tasks at risk where coordination is drifting.
Open the viewAny organization where relationships carry the value
We start where client relationships carry the most value, then take the same platform to new markets. For CEOs, chief revenue officers, COOs and private equity operating partners.
Start with a 90-day test
Months of warning, while the options are still open.
Run Afinico Neura on a secure virtual machine inside your own environment, using an export of your email and messaging data. Focus it on one client relationship, business or program. After the test, it grows to more teams and workflows, then across the enterprise.